Return & Refund Policy

We offer a 7-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it within 7 days for a full refund or exchange.

The 7-day period starts from the day you receive your order. Items must be requested for return within this window.

To be eligible for a return, your item must be:

Certain items such as perishables, personal care items, and digital products are non-returnable.

• In its original condition — unused, unwashed, and unworn
• In the original packaging with tags intact
• Accompanied by the original receipt or proof of purchase
• Not a final sale or clearance item

Once your return is received and inspected, we will notify you of the approval status. The refund process:

Refunds are issued to the original payment method used during checkout.

• Return received and inspected (1-2 business days)
• Refund approved and initiated (within 3 business days)
• Refund reflected in your account (3-5 business days for mobile money, 5-7 for bank cards)

If you receive a damaged product, please contact us within 48 hours of delivery with:

We will arrange a free return pickup and send a replacement or issue a full refund, including shipping costs.

• Photos of the damaged item and packaging
• Your order number
• A brief description of the damage

If you receive the wrong item or an item you didn't order, please contact us immediately. We will:

• Arrange a free return pickup for the incorrect item
• Ship the correct item at no additional charge
• Or issue a full refund if the correct item is unavailable

Processing times may vary depending on your bank or mobile money provider.